Known to many as Damo, our Sydney-based Head Technician is passionate about all things tech and coffee.
A key supporter to all field technicians around Australia, and regular host of demonstrations and training in our Sydney office, Damien’s extensive years of technical experience have become invaluable to the La Marzocco Australia team.
Taking time out of his busy schedule, Damien sat down with us to give more insight into his role and journey in the world of specialty coffee and tech.
What does your job entail?
A fair amount of my time is focused on supporting field techs. Whether it’s trying to assist them through any technical problems they are having with La Marzocco equipment or giving advice on methods of troubleshooting and possible maintenance. Also, I answer customer and user enquiries regarding machine assistance on our support line. I also do demonstrations and training in the use of La Marzocco equipment. The rest of my time is spent working on machines that have been dropped off at our office to get serviced or need special attention.
How did you come into the Technical and Aftersales team? (Did you have an extensive experience in tech and mechanics?)
I was working at Allpress Coffee Roastery as a delivery person. La Marzocco machines were being distributed by Allpress at the time, so I started to do basic maintenance on the machines and have never stopped learning since.
What do you love most about your job?
Enabling peoples passion for coffee and La Marzocco machinery.
What’s your favourite La Marzocco machine and why?
That is so hard to answer. I have a love/hate relationship with each one. The leva is simply a beautiful machine to make an espresso on, while the Linea Classic is such an old friend. Don’t make me choose.
What has been your favourite project you’ve worked on/been a part of at La Marzocco?
Working and demonstrating pressure profiling on the Strada EP and Leva machine. Also, assisting and field testing the scales technology creation for the Linea PB and ABR system.
What exciting projects are you looking forward to at La Marzocco?
The roll out of connectable machinery and the ability to remotely asses and troubleshoot machinery from a technical support perspective.
When you’re not handling machinery and parts at La Marzocco, where can we normally find you?
At home with my partner. Badly playing guitar and hanging out with my rabbit.
What advice would you give someone who is looking to start a career as a technician in coffee?
Be ready for early morning panic calls followed by mid-morning gratefulness and being well caffeinated.