built to last. supported for life.
At the heart of every cup is craftsmanship – and our espresso machines are no exception.
Handmade in Italy and proudly supported across Australia, La Marzocco machines are built to last and supported for life.
Come on a journey with our team, with over 50 years of collective experience, and experience the After Sales Support that goes beyond the equipment we sell and let us show you what truly sets us apart.
Support doesn’t stop at delivery – it’s built into everything we do.
bench testing
Bench testing is the service that begins long before a machine reaches your café or home. Anthony Chiera, Bench Testing Manager, leads our Bench Testing team to ensure every piece of equipment is thoroughly tested and customer-ready before it leaves the warehouse.
“The art of bench testing is something that separates us from many other coffee machine brands. It’s the passion and thrill of being part of each machine’s journey.” – Anthony, Bench Testing Manager
Bench testing covers everything from commercial bar machines, and Modbar to grinders and Home equipment. It’s a meticulous, hands-on process that ensures machines meet the highest safety and performance standards, and that any faults – whether from transport or components – are fixed before delivery.
Bench Testing is unique to La Marzocco Australia, and is a critical step in the customer journey, directly impacting satisfaction, and long-term machine performance. This is the foundation of the Aftersales Journey, setting the stage for a lifetime of support. This hands-on care guarantees that each La Marzocco product arrives ready to perform from day one, minimising downtime and giving customers complete confidence in their equipment.
Bench testing is a key step in giving customers confidence in their equipment from day one and laying the foundations for a long-lasting relationship with La Marzocco, knowing they are supported for life.
after sales support – commercial and home
La Marzocco’s aftersales team plays a crucial role in supporting both home and commercial customers, ensuring they are never alone when something goes wrong. It builds confidence, relationships, and responsiveness.
It gives our home customers the peace of mind knowing that help is a call away, for technical advice, service bookings, or warranty parts. Aftersales support is vital for the business continuity of our commercial customers. We understand the impact a broken espresso machine can have for a café and its customers, so fast, experienced support keeps the coffee flowing.
Drew, our Home After Sales Specialist, helps our home users to troubleshoot issues, coordinate repairs, and ensure warranty support from the moment a machine is first switched on to years after purchase.
“It’s making sure the customer has full confidence in their La Marzocco equipment, even when something isn’t quite right” – Drew, Home Aftersales Support
Damien, who has over 20 years of experience, provides Commercial Aftersales Support, helping café owners, baristas, and technicians across Australia troubleshoot everything from unexpected faults to daily maintenance questions.
“Aftersales is the continuation of the relationship between the customer and the brand. Sales people sell the product and may move onto the next sale, but aftersales sticks with that customer for the lifetime of that machine and customer”– Damien, Aftersales Technical Specialist
Aftersales support at La Marzocco bridges the gap between craftsmanship of the factory with real-world customer needs. The team offers immediate phone support, technical training, and expertise to calm any crisis – ensuring every customer, from home brewers to bustling cafés, feels secure and supported.
More than reactive service, Aftersales is a cornerstone of the La Marzocco experience. It builds long term trust by ensuring that our equipment is supported for life. Whether it’s a home enthusiast or peak service in a café, La Marzocco’s support guarantees performance, reliability, and peace of mind – protecting investments and reinforcing that brands commitment to care and quality.
technical training
Technical Training is about empowering roasters and technicians to keep coffee flowing with confidence in equipment, knowing they are valued, supported.
Our technical training programs cater to different needs, allowing both Roasters, Café Owners, and Technicians to find the information and support they need. Roasters can benefit from our troubleshooting and knowledge sessions, whilst qualified field technicians can access machine-specific training or customised sessions on different topics.
“It’s about building lasting connections, earning trust, and delivering peace of mind.” – Adrian, Technical Specialist
Training is complimentary for La Marzocco customers and available both in-person at our Melbourne or Sydney Showrooms, and virtually, make it accessible across Australia. Sessions can be booked via La Marzocco Connect, email, and phone.
Technical training allows customers to troubleshoot issues confidently, communicate faults clearly, and reduce downtime and improve service outcomes. It gives every customer the skills and support to get the most from their equipment.
brewtech
At La Marzocco, we believe that the journey with your espresso machine doesn’t end at purchase, it’s only just beginning. In Australia, that journey is powered by Brewtech, our trusted aftersales partner.
Brewtech is not just a service provider; it is the heart of the Aftersales journey for La Marzocco in Australia. Their round-the-clock availability, technical expertise, and commitment to lifetime support ensure that La Marzocco Commercial and Home machine continues to perform at its best throughout its lifespan.
For La Marzocco customers, Brewtech is the lifeline that protects the investment and sustains business, reinforcing our promise of quality, craftsmanship, and care for life.
This year marks Brewtech’s 10th anniversary and founder Craig Milton reflects on a decade-long partnership that began the very day Brewtech opened its doors.
“We’ve partnered with La Marzocco from day one and we’re so proud to be their trusted service provider. We wouldn’t change it for the world.” – Georgia, Head of Technical, Brewtech
Whether you’re in Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, or a regional café town, Brewtech is just a call away for 24-7 support. From the moment your machine is installed, industry technicians are by your side with support, expert service, and a commitment to care for life.
“If you buy a La Marzocco and you come in, whether it’s one year old, 20 years old, it’s going to leave in the same working condition to hopefully go on for another 20 years.”
Georgia, Head of Technical, Brewtech
This partnership reflects our shared values of craftsmanship, quality, and sustainability. Brewtech removes the stress of maintenance, giving our customers peace of mind and allowing them to focus on what matters most: Serving exceptional coffee.
Whether in the workshop or on-site, Brewtech ensure every La Marzocco machine runs smoothly for years to come.
Together, La Marzocco and Brewtech stand by our promise: Supported for Life.
genuine parts
La Marzocco supplies only genuine spare parts, designed and tested to match the quality and precision of your machine.
Our genuine parts are built with high-quality materials for durability and optimal espresso performance. They are made to fit and function with La Marzocco equipment, to help maintain your machine’s reliability, backed by rigorous quality control to meet factory standards.
Our Parts Team, provide fast and reliable support and advice to help you find exactly what you need, including:
- Same-day dispatch – for orders before 1pm
- Nationwide delivery to keep your coffee flowing
Genuine parts protect your machine’s lifespan, prevent breakdowns, and keep it performing like new – if you’re a café owner, technician, or home barista. La Marzocco’s genuine parts support your machine to stay in top condition, through every pour.
la marzocco connect
La Marzocco Connect is our online platform and app that gives customers and technicians easy access to parts, support, and technical resources – anytime, anywhere.
Key Features:
- Order Parts and Equipment
- Track Shipments and Claim Warranties
- Access technical guides, troubleshooting tips, and firmware updates
- Book Technical Training Sessions
The Technical Support Hub includes:
- User manuals and installation guides for roasters and café owners
- How-to guides, firmware updates, and maintenance bulletins for technicians.
The La Marzocco App transforms your phone into a machine control centre allowing you to:
- Adjust machine settings and doses
- Group equipment into a Coffee Station for streamlined workflow
- Perform remote firmware updates
La Marzocco Connect supports preventative maintenance, helping users order replacement parts and spot early signs of wear – reducing downtime and extending machine life.
La Marzocco Connect is an essential part of the After Sales journey, putting tools and knowledge in customers’ hands to keep their coffee flowing, day after day. Supported for life.
