Read or listen below as industry legend Pat Clarke, Business Development Manager at Campos Coffee Australia shares his experience with Sistema and reflects on how it supports and empowers the team while improving workflow.
Transcript
Key benefit for our business using Sistema has been the insights it’s been able to provide for general usage habits in cafes, highlighting cafes that are not using each group evenly, which is causing a higher rate of restrictions and increasing the services required. This has really allowed us to get great insights in how much usage is actually going through the machine, which has enabled us to reduce the frequency of servicing we’ve been doing.
My favourite feature of Sistema is barista performance, just prior to visits when visiting cafes, being able to have a quick look and just see how they’re tracking. It’s been a really good tool to help drive consistency in cafes, helping motivate staff and owners toward producing a better quality coffee within recipe.
The benefit of using Sistema for our customers is the ability to keep track of barista performance from one day to the next, particularly in larger cafes that have got multiple baristas can really highlight some gaps in education. What can easily be resolved with training.
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This hands-free approach allows baristas to focus on timing espresso shots, multitasking during service, and maintaining flow, knowing that the milk will be ready exactly when it’s needed, perfectly textured and at the ideal temperature. The system removes guesswork, reduces stress, and helps maintain consistency throughout busy service periods.
